Items ordered can only be shipped to mainland France, French overseas departments and certain European countries as described on the website shop.navyclic.com. For each order, the user is asked to pay a flat-rate contribution towards the order processing and transport costs, the amount of which varies depending on the delivery area.
This amount is indicated on the website shop.navyclic.com.
The order is delivered to the delivery address indicated by the purchaser on the order form.
The user has the choice of delivery:
- either to their home address
- or to an address other than the billing address, in which case they should uncheck the box ‘Delivery address identical’ and fill in the delivery address details.
When the order is dispatched, we will send you a dispatch notice by email.
SHOP.NAVYCLIC.COM undertakes to deliver the items ordered and available within varying timeframes depending on the delivery area (mainland France: 2 to 3 days, French overseas departments: 5 to 9 days, Europe: 4 to 7 days). The buyer must check the condition of the goods upon delivery and indicate any reservations on the carrier's delivery note.
Delivery delays shall not give rise to any penalty or compensation, nor shall they justify the cancellation of the order
SHIPPING AND RETURNS
We mainly work with La Poste Colissimo. Delivery delays or, in very rare cases, losses may occur.
If you have not received your order within two working days of the scheduled delivery date and there is no information on the parcel tracking website or from us, please contact us at service.clients@navyclic.com.
We will then contact the carrier to investigate. If we are unable to resend the order (e.g. for out-of-stock products), we will refund the full amount of each product affected by the loss.
We accept no responsibility for longer delivery times due to the carrier, particularly in cases of force majeure (natural disasters, strikes, etc.) or loss.
Any anomaly noted by the buyer upon delivery (package in poor condition, product missing from the delivery note, damaged product, etc.) MUST be indicated on the delivery note in the form of ‘handwritten reservations’. This note must be signed by the buyer.
At the same time, if the carrier is La Poste, the buyer must send a registered letter with acknowledgement of receipt to La Poste within two working days of the delivery date, stating the complaints.
The buyer must send us a copy of this letter by post to: bdesalbres@gmail.com Delivery errors:
In the event that the buyer does not receive the products corresponding to their order, they must report any delivery errors within 48 hours of receiving the items. This request can be made by email to: service.clients@navyclic.com 24 hours a day, 7 days a week.
Any complaint not made in accordance with the rules defined above and within the specified time limits cannot be taken into account and will release SHOP.NAVYCLIC.COM from any liability towards the buyer.
Upon receipt of the request, SHOP.NAVYCLIC.COM will issue a return authorisation for the product(s) concerned and will communicate this to the buyer by email, fax or telephone.
In the event of a delivery error or exchange, any product to be exchanged or refunded must be returned complete, in its original packaging, intact and in perfect condition for resale, by registered post, to the following address:
D A & C Navy Clic – BP 40306 – 78700 Conflans Saint Honorine.
To be accepted, all returns must first be reported to SHOP.NAVYCLIC.COM. Shipping costs are the responsibility of SHOP.NAVYCLIC.COM, except in cases where the returned product does not correspond to the original declaration made by the buyer in the return form
RIGHT OF WITHDRAWAL
The buyer has a legal withdrawal period of 14 days to return, at their own expense, any products that do not suit them. This period begins on the day of the actual delivery of the buyer's order. If this period expires on a Saturday, Sunday or public holiday, it is extended to the next working day.
Return procedure: The buyer must contact SHOP.NAVYCLIC.COM to obtain a return number. Once this has been done, the product must be returned by registered post to the following address:
D A & C Navy Clic – BP 40306 – 78700 Conflans Saint Honorine.
Please note: Only products returned complete, in their original packaging, intact and in perfect condition for resale will be accepted. Any product that has been altered or whose original packaging has been damaged will not be refunded or exchanged. This right of withdrawal is exercised without penalty, except for return shipping costs. In the event of exercising the right of withdrawal, the buyer may request either a refund of the sums paid or an exchange of the product. In the case of an exchange, the new shipment will be at the buyer's expense. Otherwise, SHOP.NAVYCLIC.COM will refund the buyer within 30 days.
In the event of a request for a refund for an item that was given free of charge or at a reduced price as part of a special offer made to the user, the user will be refunded part of its commercial value and not the full amount.